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Home Network Scan Service

Home Network Scan Service is a Trend Micro special assistance wherein our engineers will connect remotely to your device, scan your home network and check if there are any unprotected devices, hidden backdoors, or anything that could be considered susceptible to risks.

After scanning, our security experts will then offer helpful advice on how we can further protect your network and devices from being unprotected such as closing open ports, securing routers, and more.

Features of Home Network Scan Service include:

  • Protect devices connected to your home network
  • Smart network scanning to detect potential risks and vulnerabilities
  • Offers helpful recommendations from security experts
  • Works well with Home Network Security

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; High-speed Internet connection; and minimum 1GB memory required (2GB recommended).

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Premium Protection Promotion Terms and Conditions:

If a customer purchases one of the selected Trend Micro products during the Premium Protection Promotion campaign (August 16, 2019 to January 12, 2020),

Premium Security 12-Month Subscription:
Your subscription will be extended by three months if the purchased subscription is one of the 12-month Premium Security products (listed below). Your total subscription period will be 15 months, once extended.

Eligible Products for 3 Months Bonus Subscription: Premium Security 6 Device 12 Months, Premium Security 10 Device 12 Months, Premium Security + IT Helpdesk 6 Device 12 Months, Premium Security + IT Helpdesk 10 Device 12 Months

Premium Security 24-Month Subscription:
Your subscription will be extended by six months if the purchased subscription is one of the 24-month Premium Security (listed below). Your total subscription period will be 30 months, once extended.

Eligible Products for 6 Months Bonus Subscription: Premium Security 6 Device 24 Months, Premium Security 10 Device 24 Months, Premium Security + IT Helpdesk 6 Device 24 Months, Premium Security + IT Helpdesk 10 Device 24 Months

Your bonus subscription extension will be added to your account within 30 days after the purchase.

You can check your subscription status anytime in My Account.

Note: Offer may not be combined with any other coupons, discounts, offers, or promotions.
Trend Micro reserves the right to change Terms and Conditions without prior notice.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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Trend Micro WiFi Protection features:

WiFi Protection for PC, Mac, Android™ and iOS Devices

Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.

Features of WiFi Protection include:

  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
  • Encrypts communication when using WiFi
  • Web Threat Protection can protect you from malicious websites, online fraud or scam
  • Trend Micro WiFi Protection does not track your location or your online activity
  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled

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Trend Micro ID Security features:

Trend Micro ID Security is designed to help protect you from cybercriminals stealing your identity. It checks if any of your personal information has started circulating around the Dark Web—a collection of websites on an encrypted network carefully hidden from popular web browsers and search engines.

ID Security Features include:

  • Dark Web Personal Data Monitor: Scours the Dark Web for your personal information, including bank account number, passport details, driver’s licence and tax numbers. It will alert you immediately if any of these are found.
  • Credit Card Checker: Find out if someone has stolen your credit card number and put it on the Dark Web.
  • Email Address Checker: See if the email addresses you use have appeared on the Dark Web due to a data breach. If found, ID Security will show which account should be fixed immediately.
  • Password Checker: ID Security can check if you have used a password currently in circulation on the Dark Web.

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Premium Security Suite

Premium
Security

Maximum
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for Mac

Internet
Security

Number of devices protected

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Secures PC, Mac and mobile devices

1
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Protects against ransomware

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Protects and manages passwords

Virus Removal Service

Security Health Check Service

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NEW! Secures public WiFi via VPN

NEW! Monitors the Dark Web to keep your identity safe

3

IT Helpdesk

1 Mac only
2 PC only
3 iOS and Android only

 


You might also need:


Home Network Security

Trend Micro Home Network Security (HNS) provides ultimate protection against cyber-attacks for every internet-connected device in your home – including game consoles, smart TVs, and smart appliances. Any device that is connected to the Internet has the potential to be hacked, which can lead to data and identity theft, financial loss, and privacy invasion.

Here are some of the highlights Home Network Security has:

  • Secure Your Smart Home Devices

  • Keep the Internet Safe for Your Kids on Any Device

  • Smart Devices Management From Anywhere

  • Smart Notifications to Keep You Updated Anytime

Read more about Home Network Security


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Trend Micro WiFi Protection

WiFi Protection for PC, Mac, Android™ and iOS Devices

Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.

Features of WiFi Protection include:

  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations

  • Encrypts communication when using WiFi

  • Web Threat Protection can protect you from malicious websites, online fraud or scam

  • Trend Micro WiFi Protection does not track your location or your online activity

  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled

Read more about Trend Micro WiFi Protection


Buy Now for NZ$49.95

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Home Network Security

Trend Micro Home Network Security (HNS) provides protection against cyber-attacks for every internet-connected device in your home — including game consoles, smart TVs, and appliances. Any device that is connected to the Internet has the potential to be hacked, which can lead to data and identity theft, financial loss, and privacy invasion.
Here are some of the highlights Home Network Security has:

  • Secure Your Smart Home Devices
  • Keep the Internet Safe for Your Kids on Any Device
  • Smart Devices Management From Anywhere
  • Smart Notifications to Keep You Updated Anytime

Read more about Home Network Security


Buy Now for NZ$169.00


Trend Micro WiFi Protection

WiFi Protection for PC, Mac, Android™ and iOS Devices
Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.
Features of WiFi Protection include:

  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
  • Encrypts communication when using WiFi
  • Web Threat Protection can protect you from malicious websites, online fraud or scam
  • Trend Micro WiFi Protection does not track your location or your online activity
  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled

Read more about Trend Micro WiFi Protection


Buy Now for NZ$49.95

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Since 2003, we have continued to receive awards for our products - representing our ongoing commitment in providing high quality solutions and the best protection, awarded by independent tester AV-TEST.

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Trend Micro Security Products Customer Reviews

Best Protection

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Premium Security Customer Review

Very happy with all the aspects of Trend Micro—from the installation process, [IT] Helpdesk, to the protection it offers my devices.

Gingernut

Best Protection

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Internet Security Customer Review

I have been with Trend Micro for two years and have just renewed for a further 12 months. Throughout this time I have had no issues with security at all. Previously to this I had no end of problems. The small amount of cost has been far outweighed by the knowledge that my work files and precious photos are safe.

Lesleybc, AU

Who is Trend Micro?

Who is Trend Micro?

Trend Micro is an industry leader in antivirus protection and internet security, with 30 years of security software experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, spyware, and cyber threats that could compromise your online experience. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.

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Need help installing your software? You can view our online tutorials to help get you up and running; or if you'd prefer to contact us, you can chat, email, or call one of our technical support engineers.

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