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With Premium Installation, Trend Micro experts will remotely install your copy of Trend Micro Security software, while also applying the best settings to ensure robust security.

  • Trend Micro experts will install your security product remotely.
  • Application of recommended Trend Micro software settings to your system.

Customer Prerequisites: A current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7, Windows Vista, Mac OS X 10.12 (Sierra), Mac OS X 10.11 or higher (El Capitan), Mac OS X 10.10 or higher (Yosemite); a high-speed internet connection; 512MB RAM (minimum, 1GB recommended).

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!
Premium 24x7 Support also includes:

  • Virus and Spyware Removal Service (NZ$48.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.
  • Security Health Check Service (NZ$39.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

Customer Prerequisites: A current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7 or Vista; High-speed Internet connection; and 512 RAM minimum (1GB recommended).

Check your system for exposure to all types of threats and apply the right settings to ensure robust security.

  • Determines your system's exposure to all types of threats.
  • Configuration of your anti-virus and anti-spyware software settings.
  • Application of proper system settings to improve the security of your identity and digital information.
  • Verification and application of the latest critical Microsoft Windows updates.
  • Good for one (1) PC only.

Customer Prerequisites: A current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7 or Vista; High-speed Internet connection; and 512 RAM minimum (1GB recommended).

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

IT Helpdesk services include:

  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® Support - including Windows 11 Upgrade
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

Official Online Store
Know the Risks
49%

of people have connected to public WiFi. Public WiFi often lacks encryption, making it easy for your data and information to be stolen.

43,036,965

mobile threats were blocked in 2020. Banking malware, ransomware and malicious apps were the most seen types of threats.

33%

of people have clicked on a link in an SMS. Links in SMS are often used to hide malware and other malicious content.

Why do I need Mobile Security?

Mobile devices have become an essential part of our lives - banking, shopping, and checking emails through our mobile phones have become a daily activity. As our mobile device dependency increases, so do cybercrimes, with the wealth of valuable personal information that we share and store on our Android phones and iPhones.

Trend Micro Mobile Security helps protect your data and identity from cybercriminals and protects your physical device if you lose it.

  • Protects against malware, ransomware, spyware, and banking fraud by blocking dangerous websites
  • Safeguards your mobile devices against apps that steal personal information and leave you vulnerable to identity theft

Trend Micro Check

VPN

ID Protection

Have more than one device to protect?

Personal Protection Suite offers complete protection against identity theft and scams, and protect your privacy.

Personal Protection Suite includes the following products:

  • Trend Micro Check: All-in-one defence against AI scams
  • VPN: Secure VPN to protect your privacy
  • ID Protection: Keep your identity safe and manage your passwords
  • 24x7 technical support

VPN can be used for 2 & 6 devices each*. ID Protection have unlimited use.

*Dependent on number of devices overall subscription was purchased for

Trend Micro Check

VPN

ID Protection

Compare the Features
Trend Micro™
Mobile Security

Keep yourself protected from web threats with mobile security no matter where you are.

1 Device

NZ$29.95
Normally $32.95 SAVE $3.00
Subscribe
Features
    Top Features
  • Protects against ransomware, safeguarding files from encryption1
  • Guards against identity theft and phishing scams
  • Scans privacy settings on Facebook and Twitter
  • Safeguards kids online with Parental Controls1
  • Optimises device performance with System Turner1
  • Finds lost smartphone or tablet
  • Safe Surfing blocks ad trackers from collecting data2
  • Monitors data usage2
  • Provides in App Security Report
    Top Features
  • Protects against ransomware, safeguarding files from encryption1
  • Guards against identity theft and phishing scams
  • Scans privacy settings on Facebook and Twitter
  • Safeguards kids online with Parental Controls1
  • Optimises device performance with System Turner1
  • Finds lost smartphone or tablet
  • Safe Surfing blocks ad trackers from collecting data2
  • Monitors data usage2
  • Provides in App Security Report
1 Android only 2 iOS only
Trend Micro™
Personal Protection Suite

Get complete protection against identity theft and scams, and protect your privacy.

1 User, Up to 4 Devices

NZ$10.00
   
Subscribe
Features
    Top Features
  • Detect AI Scams
  • Filter spam & scam texts
  • Block unsafe websites
  • Filter out annoying ads*
    • Also Includes
  • Identity protection to keep your identity safe & manage your passwords
  • Secure VPN to protect your privacy
  • 24x7 support
    Top Features
  • Detect AI Scams
  • Filter spam & scam texts
  • Block unsafe websites
  • Filter out annoying ads*
    • Also Includes
  • Identity protection to keep your identity safe & manage your passwords
  • Secure VPN to protect your privacy
  • 24x7 support
*Supports Safari on iOS; Chrome and Firefox on Android
Why Buy from the Official Trend Micro Store?
Trend Micro Trustworthy Security Software Company Icon
Latest Products & Offers

Get the latest deals across our entire range of security products for all your internet-connected devices.

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Simple & Easy

Buying online is only a few clicks away. If you require help, our online support is available 24x7 via email or chat.

100% Money Back Guarantee with Trend Micro Security Icon
Total Peace of Mind

Stay continuously protected with the latest version and automatic renewal on checkout — removing the hassle of renewing manually every year.

System Requirements
Operating System Requirements
Android Android 5.0 or later
Due to support limitations, Android Go and Android One OS are not yet supported
iOS iOS 13.0 or later, 64-bit device required for latest version
Who is Trend Micro?

Trend Micro is an industry leader in antivirus protection and internet security, with more than 30 years of security software experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, spyware, and cyber threats that could compromise your online experience. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.

Learn More
Need Support?

Need help installing your software? You can view our online tutorials to help get you up and running; or if you'd prefer to contact us, you can chat, email, or call one of our technical support engineers.

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