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Technical Support Services for Home Users

View our range of affordable, premium technical support services; our computer and security experts are available 24x7 to assist you with installation and technical issues.

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100% Money Back Guarantee
When you purchase through the Trend Micro online shop, you receive an unconditional 30-day money back satisfaction guarantee, click here for more info.

Technical Support Services

Just need a little help right now? Choose one of our "A La Carte" services below:

Official Trend Micro IT Helpdesk Icon

IT Helpdesk

IT Helpdesk provides unlimited 24x7 remote desktop support and includes all of the following features for 1 of your chosen devices.

RRP NZ$109.95

Save $55!

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Official Trend Micro Premium Installation Icon

Premium Installation

Trend Micro experts will install your product remotely.

One-time call only, valid 12 months after purchase.

RRP NZ$54.95
Save $15!

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Official Trend Micro Virus Removal & Spyware Removal Icon

Virus & Spyware Removal

We will remove all known threats found in your system and help you protect it against any future infection.

One-time call only, valid 12 months after purchase.

RRP NZ$76.95
Save $28!

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Official Trend Micro PC Security Health Check Icon

PC Security Health Check

Checks your system for exposure to all types of threats and applies the right settings to ensure robust security.

One-time call only, valid 12 months after purchase.

RRP NZ$54.95
Save $15!

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  • "Thank you so much for all the help. I received better service remotely, than I would have had I brought my system in for service. Thank you again."
    - Deborah M.

  • "The representative (who took care of my computer virus) was very helpful. He was very thorough and patient. Excellent customer service is very rare, nowadays. Thanks again for your support. Much appreciated."
    - Ronald B.


IT Helpdesk

PC Security Health Check

Virus Removal Service

Premium Installation


Fast diagnosis and problem fixing with remote desktop support

Premium Installation: Our experts install and configure your Trend Micro products

Virus and Spyware Removal: Keeps your computer virus-free

Advanced Diagnostics & Resolution: Identifies and recommends solutions for even the most complex technical issues

24x7 Emergency Assistance: A Trend Micro technician can make a "virtual house call" any time, day or night

Microsoft® support: Configuration and upgrade support for Microsoft® Windows®

Microsoft® Office: Installation and updates for Microsoft Office

Personal IT Help Desk: Set-up of printers, external hard drives, and other peripherals

PC Tune-Up: Keeps your computer running like new

Optimisation of your Facebook Settings

*Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; high-speed Internet connection; and minimum 1GB memory required (2GB recommended).