What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:

• 24x7 assistance
• IoT support home network scan
• Microsoft® support
• Macintosh OS support
• Android support
• Microsoft® Office Installation and updates
• Personal IT Help Desk
• Internet and email support
• Premium installation of your security software
• Virus and spyware removal
• PC Tune-Up
• Data back-up
• Advanced diagnostics and resolution
• Security advisor
• Remote desktop support
• Optimisation of your Facebook settings

*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

Home Network Scan Service

Home Network Scan Service is a Trend Micro special assistance wherein our engineers will connect remotely to your device, scan your home network and check if there are any unprotected devices, hidden backdoors, or anything that could be considered susceptible to risks.

After scanning, our security experts will then offer helpful advice on how we can further protect your network and devices from being unprotected such as closing open ports, securing routers, and more.

Features of Home Network Scan Service include:

• Protect devices connected to your home network
• Smart network scanning to detect potential risks and vulnerabilities
• Offers helpful recommendations from security experts
• Works well with Home Network Security

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; High-speed Internet connection; and minimum 1GB memory required (2GB recommended).

What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk gives you complete peace of mind through 24x7 emergency hotline access to our expert support specialists.

We will provide quick diagnosis of issues, installation assistance, and problem resolution through remote desktop support and automatic priority access.

IT Helpdesk services include:

• 24x7 Technical Support & Emergency Assistance
• Premium Installation service
• IoT home network scan
• Data back-up & PC Tune-up
• Remote desktop support with a security advisor

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

PC Tune-Up

Trend Micro Internet Security specialists will remotely scan and diagnose PC slow-downs to restore your old PC to like-new speed.

Features of PC Tune-Up include:

• 24x7 Emergency Assistance
• Remote desktop support
• Trend Micro security experts

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; high-speed Internet connection; and minimum 1GB memory required (2GB recommended).

Home Network Scan Service

Home Network Scan Service is a Trend Micro special assistance wherein our engineers will connect remotely to your device, scan your home network and check if there are any unprotected devices, hidden backdoors, or anything that could be considered susceptible to risks.

After scanning, our security experts will then offer helpful advice on how we can further protect your network and devices from being unprotected such as closing open ports, securing routers, and more.

Features of Home Network Scan Service include:

• Protect devices connected to your home network
• Smart network scanning to detect potential risks and vulnerabilities
• Offers helpful recommendations from security experts
• Works well with Home Network Security

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; High-speed Internet connection; and minimum 1GB memory required (2GB recommended).

Trend Micro WiFi Protection features:

WiFi Protection for PC, Mac, Android™ and iOS Devices

Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.

Features of WiFi Protection include:

• Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
• Encrypts communication when using WiFi
• Web Threat Protection can protect you from malicious websites, online fraud or scam
• Trend Micro WiFi Protection does not track your location or your online activity
• When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled

Trend Micro ID Security features:

Trend Micro ID Security is designed to help protect you from cybercriminals stealing your identity. It checks if any of your personal information has started circulating around the Dark Web—a collection of websites on an encrypted network carefully hidden from popular web browsers and search engines.

ID Security Features include:

• Dark Web Personal Data Monitor: Scours the Dark Web for your personal information, including bank account number, passport details, driver’s licence and tax numbers. It will alert you immediately if any of these are found.
• Credit Card Checker: Find out if someone has stolen your credit card number and put it on the Dark Web.
• Email Address Checker: See if the email addresses you use have appeared on the Dark Web due to a data breach. If found, ID Security will show which account should be fixed immediately.
• Password Checker: ID Security can check if you have used a password currently in circulation on the Dark Web.