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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($54.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($54.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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0800 507 901 AEDT MON - FRI, 8AM - 8PM

Ransomware Steals Everything
Make sure you have the best security guard.

Now using advanced machine learning technology, Trend Micro stops ransomware
and protects against ever-evolving threats so you can enjoy your digital life safely

BEST

BETTER


Internet Security

Premium Security
Best Protection Against Ransomware
The Most Complete Multi-Device Protection



43.2

RRP
NZ$439.89

NZ$269.90

SAVE $169.99

NZ$22.49 per device per year

FREE 24/7 Technical Support

Buy Now




Internet Security

Maximum Security
Best Protection Against Ransomware
The Most Complete Multi-Device Protection



50

RRP
NZ$285.89

NZ$189.90

SAVE $95.99

NZ$15.83 per device per year


Buy Now

BASIC

BASIC


Internet Security

Antivirus for Mac
Best Protection Against Ransomware
Essential Protection for Your Mac



 

RRP
NZ$109.89

NZ$99.90

SAVE $9.99

NZ$24.98 per device per year


Buy Now



50
RRP
NZ$285.89


NZ$189.90

SAVE $95.99

NZ$15.83 per device per year


Buy Now


Internet Security

Internet Security
Best Protection Against Ransomware
Advanced Online Protection



 

RRP
NZ$109.89

NZ$99.90

SAVE $9.99

NZ$24.98 per device per year


Buy Now

  

Premium
Security + IT Helpdesk

Premium Security

Maximum Security

Antivirus for Mac

Internet Security

Number of devices protected

6

6

2 - 6

2

2

Support Level

IT Helpdesk Plan

Premium 24x7 Support

Free Product
Support

Free Product
Support

Free Product
Support

Includes Password Manager

Includes Mobile Security (for both Android and iOS)

Secures both PCs & Macs

Fixes and optimises systems

Protects against ransomware

Blocks more than 250 million threats per day

Safeguards against email scams

Keeps children safe online

Secures privacy on social media

  1. Premium Security

    The Most Complete Multi-Device Protection

    6 Devices, 12 Months
    34.1 % DISCOUNT

    Includes 24x7 Live Support
    Best Protection against Ransomware

    RRP 219.95 | Save $70.00


    6 Devices, 24 Months
    43.2 % DISCOUNT

    Includes 24x7 Live Support
    Includes Free Easy Installation Service
    Best Protection against Ransomware

    RRP 439.89 | Save $169.99

  2. Cloud-based Protection
    1. Prevents over 250 million daily threats from reaching you
    2. Blocks new threats faster than other products
    3. Improves system performance
  3. Family Protection

    1. Limits kids' access to inappropriate websites
    2. Helps manage online reputation
    3. Controls which desktop apps kids have access to
  4. Privacy Protection

    1. Helps prevent identity theft by blocking phishing emails, Scans privacy settings on Facebook, Google+, Twitter and LinkedIn
    2. Includes a password manager for online accounts
    3. Includes a secure browser for safe online banking and shopping
  5. Mobile Protection

    1. Helps protect Android and iOS devices
    2. Identifies data stealing apps
    3. Finds lost or stolen devices
    4. Backs up, restores, and shares contacts between devices
  6. Premium Protection

    1. 24 x 7 live support via phone and remote access. Expert help and advice on security problems
  1. Maximum Security

    The Most Complete Multi-Device Protection

    6 Devices, 12 Months
    35 % DISCOUNT

    Best Protection against Ransomware

    RRP 142.95 | Save $43.00


    6 Devices, 24 Months
    50 % DISCOUNT

    Includes Free Easy Installation Service
    Best Protection against Ransomware

    RRP 285.89 | Save $95.99

  2. Maximum Security

    The Most Complete Multi-Device Protection

    4 Devices, 12 Months


    Best Protection against Ransomware

    RRP 109.95 | Save $10.00


    4 Devices, 24 Months


    Includes Free Easy Installation Service
    Includes Free Security Healthcheck Service

    Best Protection against Ransomware

    RRP 219.89 | Save $19.99

  3. Maximum Security

    The Most Complete Multi-Device Protection

    2 Devices, 12 Months


    Best Protection against Ransomware

    RRP 87.95 | Save $8.00


    2 Devices, 24 Months


    Includes Free Easy Installation Service
    Best Protection against Ransomware

    RRP 175.89 | Save $15.99

  4. Maximum Security

    Cloud-based Protection
    1. Prevents over 250 million daily threats from reaching you
    2. Blocks new threats faster than other products
    3. Improves system performance
  5. Family Protection

    1. Limits kids' access to inappropriate websites
    2. Helps manage online reputation
    3. Controls which desktop apps kids have access to
  6. Privacy Protection

    1. Helps prevent identity theft by blocking phishing emails, Scans privacy settings on Facebook, Google+, Twitter and LinkedIn
    2. Includes a password manager for online accounts
    3. Includes a secure browser for safe online banking and shopping
  7. Mobile Protection

    1. Helps protect Android and iOS devices
    2. Identifies data stealing apps
    3. Finds lost or stolen devices
    4. Backs up, restores, and shares contacts between devices
  1. Internet Security

    Advanced Online Protection

    2 PC, 12 Months


    Best Protection against Ransomware

    RRP 54.95 | Save $5.00


    2 PC, 24 Months


    Includes Free Easy Installation Service
    Best Protection against Ransomware

    RRP 109.89 | Save $9.99

  2. Cloud-based Protection
    1. Prevents over 250 million daily threats from reaching you
    2. Blocks new threats faster than other products
    3. Improves system performance
  3. Family Protection

    1. Limits kids' access to inappropriate websites
    2. Helps manage online reputation
    3. Controls which desktop apps kids have access to
  4. Privacy Protection

    1. Helps prevent identity theft by blocking phishing emails, Scans privacy settings on Facebook, Google+, Twitter and LinkedIn
    2. Includes a password manager for online accounts
    3. Includes a secure browser for safe online banking and shopping
  1. Antivirus for Mac

    Essential Protection for Your Mac

    2 Macs, 12 Months


    Best Protection against Ransomware

    RRP 54.95 | Save $5.00


    2 Macs, 24 Months


    Includes Free Easy Installation Service
    Best Protection against Ransomware

    RRP 109.89 | Save $9.99

  2. Cloud-based Protection
    1. Prevents over 250 million daily threats from reaching you
    2. Blocks new threats faster than other products
    3. Improves system performance
  3. Family Protection

    1. Limits kids' access to inappropriate websites
    2. Helps manage online reputation
    3. Controls which desktop apps kids have access to
  4. Privacy Protection

    1. Helps prevent identity theft by blocking phishing emails, Scans privacy settings on Facebook, Google+, Twitter and LinkedIn
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