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Home Network Scan Service

Home Network Scan Service is a Trend Micro special assistance wherein our engineers will connect remotely to your device, scan your home network and check if there are any unprotected devices, hidden backdoors, or anything that could be considered susceptible to risks.

After scanning, our security experts will then offer helpful advice on how we can further protect your network and devices from being unprotected such as closing open ports, securing routers, and more.

Features of Home Network Scan Service include:

  • Protect devices connected to your home network
  • Smart network scanning to detect potential risks and vulnerabilities
  • Offers helpful recommendations from security experts
  • Works well with Home Network Security

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; High-speed Internet connection; and minimum 1GB memory required (2GB recommended).

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Premium Protection Promotion Terms and Conditions:

If a customer purchases one of the selected Trend Micro products during the Premium Protection Promotion campaign (August 16, 2019 to January 12, 2020),

Premium Security 12-Month Subscription:
Your subscription will be extended by three months if the purchased subscription is one of the 12-month Premium Security products (listed below). Your total subscription period will be 15 months, once extended.

Eligible Products for 3 Months Bonus Subscription: Premium Security 6 Device 12 Months, Premium Security 10 Device 12 Months, Premium Security + IT Helpdesk 6 Device 12 Months, Premium Security + IT Helpdesk 10 Device 12 Months

Premium Security 24-Month Subscription:
Your subscription will be extended by six months if the purchased subscription is one of the 24-month Premium Security (listed below). Your total subscription period will be 30 months, once extended.

Eligible Products for 6 Months Bonus Subscription: Premium Security 6 Device 24 Months, Premium Security 10 Device 24 Months, Premium Security + IT Helpdesk 6 Device 24 Months, Premium Security + IT Helpdesk 10 Device 24 Months

Your bonus subscription extension will be added to your account within 30 days after the purchase.

You can check your subscription status anytime in My Account.

Note: Offer may not be combined with any other coupons, discounts, offers, or promotions.
Trend Micro reserves the right to change Terms and Conditions without prior notice.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a ā€œvirtual house callā€ when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • MicrosoftĀ® support
  • Macintosh OS support
  • Android support
  • MicrosoftĀ® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customerā€™s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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Trend Micro WiFi Protection features:

WiFi Protection for PC, Mac, Androidā„¢ and iOS Devices

Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.

Features of WiFi Protection include:

  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
  • Encrypts communication when using WiFi
  • Web Threat Protection can protect you from malicious websites, online fraud or scam
  • Trend Micro WiFi Protection does not track your location or your online activity
  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled

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Trend Micro ID Security features:

Trend Micro ID Security is designed to help protect you from cybercriminals stealing your identity. It checks if any of your personal information has started circulating around the Dark Webā€”a collection of websites on an encrypted network carefully hidden from popular web browsers and search engines.

ID Security Features include:

  • Dark Web Personal Data Monitor: Scours the Dark Web for your personal information, including bank account number, passport details, driverā€™s licence and tax numbers. It will alert you immediately if any of these are found.
  • Credit Card Checker: Find out if someone has stolen your credit card number and put it on the Dark Web.
  • Email Address Checker: See if the email addresses you use have appeared on the Dark Web due to a data breach. If found, ID Security will show which account should be fixed immediately.
  • Password Checker: ID Security can check if you have used a password currently in circulation on the Dark Web.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a ā€œvirtual house callā€ when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • MicrosoftĀ® support
  • Macintosh OS support
  • Android support
  • MicrosoftĀ® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customerā€™s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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Home Network Scan Service

Home Network Scan Service is a Trend Micro special assistance wherein our engineers will connect remotely to your device, scan your home network and check if there are any unprotected devices, hidden backdoors, or anything that could be considered susceptible to risks.

After scanning, our security experts will then offer helpful advice on how we can further protect your network and devices from being unprotected such as closing open ports, securing routers, and more.

Features of Home Network Scan Service include:

  • Protect devices connected to your home network
  • Smart network scanning to detect potential risks and vulnerabilities
  • Offers helpful recommendations from security experts
  • Works well with Home Network Security

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; High-speed Internet connection; and minimum 1GB memory required (2GB recommended).

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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk gives you complete peace of mind through 24x7 emergency hotline access to our expert support specialists.

We will provide quick diagnosis of issues, installation assistance, and problem resolution through remote desktop support and automatic priority access.

IT Helpdesk services include:
  • 24x7 Technical Support & Emergency Assistance
  • Premium Installation service
  • IoT home network scan
  • Data back-up & PC Tune-up
  • Remote desktop support with a security advisor

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customerā€™s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

SPECIAL ONLINE OFFER: UP TO 40% OFF SECURITY PRODUCTS. BUY NOW.
Official Online Store
0800 004 633 AEDT MON - FRI, 8AM - 8PM


Why do you need Premium Security Suite?

Premium Security Suite offers complete device and identity protection across PC, Mac, mobile phones, and tablets.

Our most comprehensive security solution, Premium Security Suiteā€”includes the following products:

  • Premium Security. Protection for PC and Mac with premium 24x7 support
  • Mobile Security. Protection for Android and iOS devices
  • WiFi Protection. Provides a secure VPN for public WiFi
  • ID Security. Provides dark web monitoring
  • Password Manager. Simple and secure password management
  • IT Helpdesk. Your personal assistant for all things technical


Premium Security (includes Mobile Security), WiFi Protection, and IT Helpdesk can be used up to 6 or 10 devices each*. Password Manager and ID Security have unlimited use.

*Dependent on number of devices overall subscription was purchased for

 
Premium Security

  • Protects against malware, viruses, ransomware, and other threats
  • Secure online banking and shopping
  • Guards against identity theft
  • Protection for PC, Mac, iOS and Android devices

Mobile Security

  • Blocks dangerous and fraudulent websites
  • Guards against identity theft, phishing scams, and banking fraud
  • Protects your device and data by ensuring your security is updated
  • Protection for iOS and Android devices

WiFi Protection

  • Turns public hotspot into a secure WiFi connection via Virtual Private Network (VPN)
  • Encrypts communication once connected to ensure privacy
  • Blocks dangerous and malicious websites
  • Protection for PC, Mac, iOS and Android devices

ID Security

  • Monitor and receive alerts if personal information is found on the dark web
  • Personal data search ā€“ allows you to see if your email address, credit card number, passwords, or bank account details have been leaked due to data breaches
  • Compatible with iOS and Android devices

Password Manager

  • Ensures password safety by identifying and changing weak passwords
  • Keystroke encryption for protection against keylogging malware
  • Generate secure passwords that are tough to hack
  • Compatible with PC, Mac, iOS and Android devices
IT Helpdesk

  • 24x7 technical support & emergency assistance
  • Premium installation service & IoT home network scan
  • Data back-up & PC tune-up
  • Learn more about IT Helpdesk

Why do you need Premium Security Suite?

Premium Security Suite offers complete device and identity protection across PC, Mac, mobile phones, and tablets.

Our most comprehensive security solution, Premium Security Suiteā€”includes the following products:

  • Premium Security. Protection for PC and Mac with premium 24x7 support
  • Mobile Security. Protection for Android and iOS devices
  • WiFi Protection. Provides a secure VPN for public WiFi
  • ID Security. Provides dark web monitoring
  • Password Manager. Simple and secure password management
  • IT Helpdesk. Your personal assistant for all things technical

Premium Security (includes Mobile Security), WiFi Protection, and IT Helpdesk can be used up to 6 or 10 devices each*. Password Manager and ID Security have unlimited use.

*Dependent on number of devices overall subscription was purchased for


Premium Security


  • Protects against malware, viruses, ransomware, and other threats
  • Secure online banking and shopping
  • Guards against identity theft
  • Protection for PC, Mac, iOS and Android devices

Mobile Security


  • Blocks dangerous and fraudulent websites
  • Guards against identity theft, phishing scams, and banking fraud
  • Protects your device and data by ensuring your security is updated
  • Protection for iOS and Android devices

WiFi Protection


  • Turns public hotspot into a secure WiFi connection via Virtual Private Network (VPN)
  • Encrypts communication once connected to ensure privacy
  • Blocks dangerous and malicious websites
  • Protection for PC, Mac, iOS and Android devices

ID Security

  • Monitor and receive alerts if personal information is found on the dark web
  • Personal data search ā€“ allows you to see if your email address, credit card number, passwords, or bank account details have been leaked due to data breaches
  • Compatible with iOS and Android devices

Password Manager


  • Ensures password safety by identifying and changing weak passwords
  • Keystroke encryption for protection against keylogging malware
  • Generate secure passwords that are tough to hack
  • Compatible with PC, Mac, iOS and Android devices

IT Helpdesk

  • 24x7 technical support & emergency assistance
  • Premium installation service & IoT home network scan
  • Data back-up & PC tune-up
  • Learn more about IT Helpdesk


Why Buy From the Official Trend Micro Store?

Latest Products & Offers

Get the latest deals across our entire range of security products for all your internet-connected devices.

Simple & Easy

Buying online is only a few clicks away. If you require help, our online support is available 24x7 via email or chat.

Total Peace of Mind

Stay continuously protected with the latest version and automatic renewal on checkout ā€” removing the hassle of renewing manually every year.

YOUR SECURITY NEEDS. COVERED.

30 Years of Innovation

30 Years of Innovation

Thirty years of vast experience and innovation guarantees only the best internet security and antivirus protection from Trend Micro.

Award-winning Protection

Award-winning Protection

Since 2003, we have continued to receive awards for our products - representing our ongoing commitment in providing high quality solutions and the best protection, awarded by independent tester AV-TEST.

Trusted by Millions

Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

100% Money Back Guarantee

100% Money Back Guarantee

When you purchase through the Trend Micro online shop, you will receive an unconditional 30-day money back satisfaction guarantee.



Trend Micro Premium Security Customer Reviews

Best Protection

ā˜…ā˜…ā˜…ā˜…ā˜…

Premium Security Customer Review

Very happy with all the aspects of Trend Micro—from the installation process, [IT] Helpdesk, to the protection it offers my devices.

Gingernut

Best Protection

ā˜…ā˜…ā˜…ā˜…ā˜…

IT Help Desk Customer Review

[It has been] twice now since February 2019 [that] I have had to call the 24x7 IT Helpdesk to solve problems and allow the team to do remote work. Both times their expert advise and knowledge has enabled me [to] work more efficiently. It [is] not just helping with hacks and viruses, it is also about every day tech problems. [T]ruly is a complete service, thank you so much.

Nelly Holmes



Premium Security Mobile Security WiFi Protection IT Helpdesk ID Security Password Manager

FOR PC:

Supported Operating Systems:

  • Windows 10 May 2019 Update (19H1)
  • Windows 10 October 2018 Update (RS5)
  • Windows 10 April 2018 Update (RS4)
  • Windows 10 Fall Creators Update (RS3)
  • Windows 10 Creators Update (RS2)
  • Windows 10 (32-Bit or 64-Bit)
  • Windows 8.1 (32-Bit or 64-Bit)
  • Windows 7 SP1 (32-Bit or 64-Bit)
  • Windows 10 in S Mode (32-bit or 64-bit)

Minimum Hardware Requirements:

  • 1GHz Processor
  • 1GB Memory (2GB Recommended)
  • 1.3 GB of available hard disk space (1.5GB Recommended)

Supported Web Browsers:

  • Internet Explorer version 11.0
  • Google Chromeā„¢ (The newest version and the most recent previous version)
  • MozillaĀ® FirefoxĀ® (The newest version and the most recent previous version)
  • Microsoft Edge latest version

Internet Connection:

  • Broadband or equivalent high speed connection is highly recommended.

Display:

  • Desktop - High-colour display with 1280 x 720 pixel resolution or above
  • Windows Store - 1064 x 768 pixel resolution or above
  • Snap Apps - 1366 x 768 pixel resolution or above

FOR MAC OPERATING SYSTEMS:

Supported Operating Systems:

  • Mac OS XĀ® version 10.15 "Catalina" (10.15 or higher)
  • Mac OS XĀ® version 10.14 "Mojave" (10.14 or higher)
  • Mac OS XĀ® version 10.13 "High Sierra" (10.13 or higher)

Minimum Hardware Requirements:

  • IntelĀ® Coreā„¢-based AppleĀ® MacintoshĀ® computer
  • 2GB memory
  • 1.5GB of available hard disk space

Supported Web Browsers:

  • AppleĀ® SafariĀ® 11.0 or higher
  • MozillaĀ® FirefoxĀ® (The newest version and the most recent previous version of Mozilla Firefox)
  • Google ChromeĀ® (The newest version and the most recent previous version of Google Chrome)

Internet Connection:

  • Antivirus for Mac needs an Internet connection for activating online, checking the expiration date, downloading updates (including program and pattern files) from Trend Micro, obtaining information about malicious software, or browsing pages on the Trend Micro website. If you have a dial-up or other connection to the Internet that charges fees per connection, by the amount of time connected or for the amount of data downloaded, make sure your router or connection software does not automatically start a connection to support the features listed above to avoid extra connection fees. Follow your router's instructions to edit your router settings if necessary.

FOR ANDROID OPERATING SYSTEMS:

  • Operating System: Android 4.1 or later.
  • Storage Space: 50MB
  • Memory: 40-100MB (Varies by device)

FOR iOS OPERATING SYSTEMS:

  • Operating System: iOS 9 or later. 64-bit device required for latest version.
  • Storage Space: 50MB

FOR PC:

Supported Operating Systems:

  • Windows 10 May 2019 Update (19H1)
  • Windows 10 October 2018 Update (RS5)
  • Windows 10 April 2018 Update (RS4)
  • Windows 10 Fall Creators Update (RS3)
  • Windows 10 Creators Update (RS2)
  • Windows 10 (32-Bit or 64-Bit)
  • Windows 8.1 (32-Bit or 64-Bit)
  • Windows 7 SP1 (32-Bit or 64-Bit)
  • Windows 10 in S Mode (32-bit or 64-bit)

Minimum Hardware Requirements:

  • 1GHz Processor
  • 1GB Memory (2GB Recommended)
  • 1.3 GB of available hard disk space (1.5GB Recommended)

Supported Web Browsers:

  • Internet Explorer version 11.0
  • Google Chromeā„¢ (The newest version and the most recent previous version)
  • MozillaĀ® FirefoxĀ® (The newest version and the most recent previous version)
  • Microsoft Edge latest version

Internet Connection:

  • Broadband or equivalent high speed connection is highly recommended.

Display:

  • Desktop - High-colour display with 1280 x 720 pixel resolution or above
  • Windows Store - 1064 x 768 pixel resolution or above
  • Snap Apps - 1366 x 768 pixel resolution or above

FOR MAC OPERATING SYSTEMS:

Supported Operating Systems:

  • Mac OS XĀ® version 10.15 "Catalina" (10.15 or higher)
  • Mac OS XĀ® version 10.14 "Mojave" (10.14 or higher)
  • Mac OS XĀ® version 10.13 "High Sierra" (10.13 or higher)

Minimum Hardware Requirements:

  • IntelĀ® Coreā„¢-based AppleĀ® MacintoshĀ® computer
  • 2GB memory
  • 1.5GB of available hard disk space

Supported Web Browsers:

  • AppleĀ® SafariĀ® 11.0 or higher
  • MozillaĀ® FirefoxĀ® (The newest version and the most recent previous version of Mozilla Firefox)
  • Google ChromeĀ® (The newest version and the most recent previous version of Google Chrome)

Internet Connection:

  • Antivirus for Mac needs an Internet connection for activating online, checking the expiration date, downloading updates (including program and pattern files) from Trend Micro, obtaining information about malicious software, or browsing pages on the Trend Micro website. If you have a dial-up or other connection to the Internet that charges fees per connection, by the amount of time connected or for the amount of data downloaded, make sure your router or connection software does not automatically start a connection to support the features listed above to avoid extra connection fees. Follow your router's instructions to edit your router settings if necessary.

FOR ANDROID OPERATING SYSTEMS:

  • Operating System: Android 4.1 or later.
  • Storage Space: 50MB
  • Memory: 40-100MB (Varies by device)

FOR iOS OPERATING SYSTEMS:

  • Operating System: iOS 9 or later. 64-bit device required for latest version.
  • Storage Space: 50MB



Who is Trend Micro?

Who is Trend Micro?

Trend Micro is an industry leader in antivirus protection and internet security, with 30 years of security software experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, spyware, and cyber threats that could compromise your online experience. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.

Learn More
Need Support?

Need Support?

Need help installing your software? You can view our online tutorials to help get you up and running; or if you'd prefer to contact us, you can chat, email, or call one of our technical support engineers.

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