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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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BLACK FRIDAY/CYBER MONDAY
Terms and Conditions:

If a customer purchases one of the selected Trend Micro products during the Black Friday & Cyber Monday for a Limited Time Online Shopping Frenzy campaign,

12-Month Subscription:
Your subscription will be extended for three months if the purchased subscription is one of the 12-month product (see Promoted products during the campaign), your total subscription period will be 15 months once extended.

24-Month Subscription:
Your subscription will be extended for twelve months if the purchased subscription is one of the 24-month product that is listed below, your total subscription period will be 36 months once extended.

You complimentary subscription extension will be added to your account within 30 days after the purchase.

You can check your subscription status anytime in My Account.

Promoted products during the campaign: Trend Micro Internet Security 2019, Trend Micro Antivirus for Mac 2019, Trend Micro Maximum Security 2019, Trend Micro Maximum Security for Mac 2019, Trend Micro Premium Security 2019, Trend Micro Premium Security 2019 + IT Helpdesk.

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End of Year Offer, Up to 62% OFF
Terms and Conditions:

If a customer purchases one of the selected Trend Micro products during the End of Year for a Limited Time Online Shopping Frenzy campaign,

12 Months Subscription:
Your subscription will be extended for three months if the purchased subscription is one of the 12 months product (see Promoted products during the campaign), your total subscription period will be 15 months once extended.

24 Months Subscription:
Your subscription will be extended for twelve months if the purchased subscription is one of the 24 months product that is listed below, your total subscription period will be 36 months once extended.

You complimentary subscription extension will be added to your account within 30 days after the purchase if you register your serial number.

You can check your subscription status anytime in My Account.

Promoted products during the campaign: Trend Micro Internet Security 2019, Trend Micro Antivirus for Mac 2019, Trend Micro Maximum Security 2019, Trend Micro Maximum Security for Mac 2019, Trend Micro Premium Security 2019, Trend Micro Premium Security 2019 + IT Helpdesk.

Renew Support
0800 507 901 AEDT MON - FRI, 8AM - 8PM
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Home Security Products

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Mobile & Home Products:

Technical Support Services:


Subscription Plans


BEST

Maximum Security
pc-smode



Install on 2 Devices
Licence for 12 Months
RRP
NZ$87.95

NZ$79.95
$6.66 per month

Save $8.00 Buy Now Terms & Conditions


COMPLIMENTARY ADD-ON:
Free Easy Installation ($54.95 value)



Install on 2 Devices
Licence for 24 Months
USE COUPON CODE:
GET22
RRP
NZ$175.89

NZ$159.90
$6.66 per month

Save $15.99 Buy Now Terms & Conditions


BETTER

Internet Security



Install on 2 PCs
Licence for 12 Months
RRP
NZ$54.95

NZ$49.95
$4.16 per month

Save $5.00 Buy Now Terms & Conditions


COMPLIMENTARY ADD-ON:
Free Easy Installation ($54.95 value)



Install on 2 PCs
Licence for 24 Months
USE COUPON CODE:
GET22
RRP
NZ$109.89

NZ$99.90
$4.16 per month

Save $9.99 Buy Now Terms & Conditions


BASIC

Antivirus+ Security



Install on 1 PC
Licence for 12 Months

 

NZ$39.95
$3.33 per month

Buy Now Terms & Conditions



Maximum Security

  • Protects against ransomware
  • Advanced AI Learning technology
  • Blocks 250M+ threats daily
  • Trend Micro Pay Guard NEW!
  • Keeps children safe online
  • Secures privacy on social media
  • Fixes and optimises systems
  • Protects and manages passwords
  • Secures mobile devices

Internet Security

  • Protects against ransomware
  • Advanced AI Learning technology
  • Blocks 250M+ threats daily
  • Safeguards against email scams
  • Trend Micro Pay Guard NEW!
  • Keeps children safe online
  • Secures privacy on social media
  • Fixes and optimises systems

Antivirus+ Security

  • Protects against ransomware
  • Advanced AI Learning technology
  • Blocks 250M+ threats daily
  • Safeguards against email scams
  • Trend Micro Pay Guard NEW!


Need to protect more devices?

Get Trend Micro Maximum Security 2019 for up to 25 PCs or laptops
for as little as NZ$12.00 per user per year.


Click here to see more options




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Recommended A-List Recommended Best Protection Best Protection AV Comparatives

#1 Award-Winning Protection

Since 2003, we have continued to receive awards for our products - representing our ongoing commitment to providing high quality solutions.

"Trend Micro Internet Security is the safest product in our test series for consumers in the category of protection."

Maik Morgenstern, CTO AV-TEST GMBH

100% Money Back Guarantee: When you purchase through the Trend Micro online shop, you receive an unconditional 30-day money back satisfaction guarantee.

Antivirus+ Security features:

    Trend Micro Antivirus+ Security provides advanced online protection for up to 2 PCs. Using Advanced Artificial Intelligence Learning technology, it protects against spam, viruses, malware, and ransomware.

    Antivirus+ Security protects your privacy and identity by safeguarding you against phishing scams and enabling you to manage your social networking privacy settings. Protect your computer and data through Antivirus+ Security by identifying ransomware, malicious websites, emails, social networks, and instant messaging.


  • Protects your email

    Ensures scams do not take over your inbox

  • Prevents web threats

    Guards you against ransomware and other online dangers

  • Safeguard Online Payments with Trend Micro Pay Guard

    Enhanced Internet security protects you when shopping or banking online

  • Shields your privacy

    Blocks dangerous websites that can steal your personal data

    • 1 AV Comparatives “Real-World Dynamic Protection Test” April & May 2017 https://www.av-comparatives.org/dynamic-tests/

  • Trend Micro Security:

    • 30 years of industry leadership and security software expertise

    • Effective protection against new and rapidly evolving threats

    • Advanced anti-ransomware technology so your files won’t be held hostage

    • Uses “early-warning” data collected from millions of global sensors to stop threats before they can reach you and your family

    • Blocks 250+ million threats everyday!2

    2 Using the Trend Micro Smart Protection technology

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Questions and Answers

System Requirements

FOR WINDOWS OPERATING SYSTEMS:

  • Disk space: 1.3 GB (1.5 GB Recommended)

Windows® 10 Family (32-bit or 64-bit)

  • CPU: 1 GHz
  • Memory: 32-bit: 2 GB ; 64-bit: 2 GB

Windows® 8.1 Family (32-bit or 64-bit)

  • CPU: 32-bit: 1 GHz ; 64-bit: 1 GHz
  • Memory: 32-bit: 1 GB (2 GB recommended); 64-bit: 2 GB

Windows® 7 Family (32-bit or 64-bit) Service Pack 1:

  • CPU: 32-bit: 1 GHz ; 64-bit: 1 GHz
  • Memory: 32-bit: 1 GB, 64-bit: 2GB

Web Browser:

  • Microsoft Internet Explorer® 11.0
  • Mozilla® Firefox® latest version
  • Google Chrome™ latest version

Internet Connection

  • Broadband or equivalent high speed connection is highly recommended.

Display:

  • Desktop: High-colour display with 1280 x 720 pixel resolution or above
  • Windows Store: 1064 x 768 pixel resolution or above
  • Snap Apps: 1366 x 768 pixel resolution or above

Who is Trend Micro?

Trend Micro is an industry leader with 30 years of experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, and online banking threats by using advanced artificial intelligence. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.

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Need Support?

Need help installing your software? You can view our online tutorials to help get you up and running; or if you'd prefer to contact us, you can chat, email, or call one of our technical support engineers.

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