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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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BLACK FRIDAY/CYBER MONDAY
Terms and Conditions:

If a customer purchases one of the selected Trend Micro products during the Black Friday & Cyber Monday for a Limited Time Online Shopping Frenzy campaign,

12-Month Subscription:
Your subscription will be extended for three months if the purchased subscription is one of the 12-month product (see Promoted products during the campaign), your total subscription period will be 15 months once extended.

24-Month Subscription:
Your subscription will be extended for twelve months if the purchased subscription is one of the 24-month product that is listed below, your total subscription period will be 36 months once extended.

You complimentary subscription extension will be added to your account within 30 days after the purchase.

You can check your subscription status anytime in My Account.

Promoted products during the campaign: Trend Micro Internet Security 2019, Trend Micro Antivirus for Mac 2019, Trend Micro Maximum Security 2019, Trend Micro Maximum Security for Mac 2019, Trend Micro Premium Security 2019, Trend Micro Premium Security 2019 + IT Helpdesk.

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Massive February Savings, Up to 62% OFF
Terms and Conditions:

If a customer purchases one of the selected Trend Micro products during the Up to 62% offer campaign,

12-Month Subscription:
Your subscription will be extended for three months if the purchased subscription is one of the 12-month products (see Promoted products during the campaign), your total subscription period will be 15 months once extended.

24-Month Subscription:
Your subscription will be extended for twelve months if the purchased subscription is one of the 24-month products that is listed below, your total subscription period will be 36 months once extended.

You complimentary subscription extension will be added to your account within 30 days after the purchase.

You can check your subscription status anytime in My Account.

Promoted products during the campaign: Trend Micro Internet Security 2019, Trend Micro Antivirus for Mac 2019, Trend Micro Maximum Security 2019, Trend Micro Maximum Security for Mac 2019, Trend Micro Premium Security 2019, Trend Micro Premium Security 2019 + IT Helpdesk.

Renew Support
0800 507 901 AEDT MON - FRI, 8AM - 8PM
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Mobile & Home Products:

Technical Support Services:



Subscription Plans


BEST

Premium Security

36% DISCOUNT
+
COMPLIMENTARY ADD-ONS:
Free Easy Installation ($54.95 value)
Free Security Health-check ($54.95 value)


Install on 6 Devices
Licence for 12 Months
RRP
NZ$219.95

NZ$139.95
$11.66 per month

Save $80.00 Buy Now Terms & Conditions
45% DISCOUNT
+
COMPLIMENTARY ADD-ONS:
Free Easy Installation ($54.95 value)
Free Security Health-Check ($54.95 value)



Install on 6 Devices
Licence for 24 Months
RRP
NZ$439.89

NZ$239.89
$10.00 per month

Save $200.00 Buy Now Terms & Conditions


BETTER

Maximum Security for Mac

35% DISCOUNT
+
COMPLIMENTARY ADD-ONS:
Free Easy Installation ($54.95 value)
Free Security Health-check ($54.95 value)


Install on 6 Devices
Licence for 12 Months
RRP
NZ$142.95

NZ$92.95
$7.75 per month

Save $50.00 Buy Now Terms & Conditions
38% DISCOUNT
+
COMPLIMENTARY ADD-ONS:
Free Easy Installation ($54.95 value)
Free Security Health-Check ($54.95 value)



Install on 6 Devices
Licence for 24 Months
RRP
NZ$285.89

NZ$175.89
$7.33 per month

Save $110.00 Buy Now Terms & Conditions


BASIC

Antivirus for Mac

9% DISCOUNT
+
COMPLIMENTARY ADD-ONS:
Free Easy Installation ($54.95 value)

Install on 2 Macs
Licence for 12 Months
RRP
NZ$54.95

NZ$49.95
$4.16 per month

Save $5.00 Buy Now Terms & Conditions
9% DISCOUNT
+
COMPLIMENTARY ADD-ONS:
Free Easy Installation ($54.95 value)



Install on 2 Macs
Licence for 24 Months
RRP
NZ$109.89

NZ$99.90
$4.16 per month

Save $9.99 Buy Now Terms & Conditions



Premium Security


Maximum Security for Mac

  • Protects against ransomware
  • Advanced AI Learning technology
  • Blocks 250M+ threats daily
  • Safeguards against email scams
  • Trend Micro Pay Guard NEW!
  • Keeps children safe online
  • Secures privacy on social media
  • Fixes and optimises systems
  • Protects and manages passwords
  • Secures mobile devices

Antivirus for Mac

  • Protects against ransomware
  • Advanced AI Learning technology
  • Blocks 250M+ threats daily
  • Safeguards against email scams
  • Keeps children safe online
  • Secures privacy on social media


Need to protect more devices?

Get Trend Micro Maximum Security 2019 for up to 25 PCs or laptops
for as little as NZ$12.00 per user per year.


Click here to see more options




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YOUR SECURITY NEEDS. COVERED.

30 Years of Innovation

Thirty years of vast experience and unceasing innovation guarantees only the best protection from Trend Micro.

Award-winning Protection

Since 2003, we have continued to receive awards for our products - representing our ongoing commitment in providing high quality solutions.

Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

100% Money Back Guarantee

When you purchase through the Trend Micro online shop, you will receive an unconditional 30-day money back satisfaction guarantee.

Antivirus for Mac features:

    Trend Micro Antivirus for Mac provides essential protection for your peace of mind. For this year, we integrated Folder Shield, which will protect your files in case of a ransomware attack. It also protects against spam, viruses, malware, and other online threats.

    Antivirus for Mac also enables you to manage your social networking privacy settings.

    Protect your computer and data from viruses, ransomware, and spyware by identifying malicious websites, emails, social networks, and instant messages.



  • Protects your email

    Ensures scams do not take over your inbox

  • Stop web threats

    Stop ransomware and other threats before they reach you

  • Safeguard your privacy

    Prohibits unauthorised use of your camera and microphone

  • Browse safely

    Block dangerous websites that can steal personal data

  • Stop viruses

    Prevents malicious software attacks

  • Trend Micro Security:

    • 30 years of industry leadership and security software expertise

    • Effective protection against new and rapidly evolving threats

    • Advanced anti-ransomware technology so your files won’t be held hostage

    • Uses “early-warning” data collected from millions of global sensors to stop threats before they can reach you and your family

    • Blocks 250+ million threats everyday!2

    2 Using the Trend Micro Smart Protection technology

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Questions and Answers

System Requirements

FOR MAC OPERATING SYSTEMS:

  • Intel® Core™-based Apple® Macintosh® computer
  • Platforms:
  • Mac OS X® version 10.14 “Mojave” (10.14 or higher)
  • Mac OS X® version 10.13 “High Sierra” (10.13 or higher)
  • Mac OS X® version 10.12 “Sierra” (10.12 or higher)
  • Memory: 2GB
  • Disc space: 1.5GB

Web Browsers:

  • Apple® Safari® 10.0 or higher
  • Mozilla® Firefox® (The newest version and the most recent previous version of Mozilla Firefox)
  • Google Chrome® (The newest version and the most recent previous version of Google Chrome)

Internet Connection

  • Broadband or equivalent high speed connection is highly recommended.

Who is Trend Micro?

Trend Micro is an industry leader with 30 years of experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, and online banking threats by using advanced artificial intelligence. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.

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Need Support?

Need help installing your software? You can view our online tutorials to help get you up and running; or if you'd prefer to contact us, you can chat, email, or call one of our technical support engineers.

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