What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.


What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($54.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($54.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

0800 507 901 AEDT MON - FRI, 8AM - 8PM

Subscription Plans


Premium Security

Install on 6 Devices
Licence for 12 Months

$12.50 per month

Save $70.00 Buy Now Terms & Conditions

Buy this product and we will install the program for you free of charge. ($54.95 value).

Install on 6 Devices
Licence for 24 Months

$11.25 per month

Save $169.99 Buy Now Terms & Conditions


Antivirus for Mac

Install on 2 Macs
Licence for 12 Months

$4.16 per month

Save $5.00 Buy Now Terms & Conditions

Premium Security

Antivirus for Mac

  • Protects against ransomware
  • Blocks 250M+ threats daily
  • Safeguards against email scams
  • Shop, share, and play safely

Powered By:

Antivirus for Mac features:

    Trend Micro Antivirus for Mac provides essential protection for your peace of mind. For this year, we integrated Folder Shield, which will protect your files in case of a ransomware attack. It also protects against spam, viruses, malware, and other online threats.

    Antivirus for Mac also enables you to manage your social networking privacy settings.

    Protect your computer and data from viruses, ransomware, and spyware by identifying malicious websites, emails, social networks, and instant messages.

    With more than 30 years of valued service, Trend Micro can assure an easy and reliable experience with its award-winning security - giving customers confidence and peace of mind that the security product does its job.

    Trend Micro security products come with a whole lot of fantastic features, ensuring our customers get the best value for their money. Here are some of the highlights Antivirus for Mac has:

  • Protects your email

    Ensures scams do not take over your inbox

  • Stop web threats

    Stop ransomware and other threats before they reach you

  • Browse safely

    Block dangerous websites that can steal personal data

  • Stop viruses

    Prevents malicious software attacks

  • Trend Micro Security:

    • Nearly 30 years of industry leadership and security software expertise

    • Effective protection against new and rapidly evolving threats

    • Advanced anti-ransomware technology so your files won’t be held hostage

    • Uses “early-warning” data collected from millions of global sensors to stop threats before they can reach you and your family

    • Blocks 250+ million threats everyday!2

    2 Using the Trend Micro Smart Protection technology

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Security Videos

For MAC:

  • Intel® Core™-based Apple® Macintosh® computer
  • Platforms:
  • Mac OS® X version 10.13 “High Sierra” (10.13 or higher)
  • Mac OS® X version 10.12 “Sierra” (10.12 or higher)
  • Mac OS® X version 10.11 “El Capitan” (10.11 or higher)
  • Memory: 2GB
  • Disc space: 1.5GB

Web Browsers:

  • Apple Safari 9.0 or higher (Browser extension not supported on Safari 12.x)
  • Mozilla® Firefox® (The newest version and the most recent previous version of Mozilla Firefox)
  • Google Chrome® (The newest version and the most recent previous version of Google Chrome)
A-List Recommended Best Protection

#1 Award-Winning Protection

Since 2003, we have continued to receive awards for our products - representing our ongoing commitment to providing high quality solutions.

Maik Morgenstern, CTO AV-TEST GMBH

- When you purchase through the Trend Micro online shop, you receive an unconditional 30-day money back satisfaction guarantee.

Who is Trend Micro?

A leading provider of Internet security software, Trend Micro has nearly 30 years of industry expertise. Delivering unique cloud-based protection, we proudly safeguard our customers from over 250 million threats per day.

Learn More

Need Support?

Need help installing your software? You can view our online tutorials to help get you up and running; or if you’d prefer to contact us, you can chat, email, or call one of our technical support engineers.

Get Support