Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.
Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.
Premium Security + IT Helpdesk services include:
24x7 assistance
IoT support home network scan
Microsoft® support
Macintosh OS support
Android support
Microsoft® Office Installation and updates
Personal IT Help Desk
Internet and email support
Premium installation of your security software
Virus and spyware removal
PC Tune-Up
Data back-up
Advanced diagnostics and resolution
Security advisor
Remote desktop support
Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.
Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.
Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!
BONUS! Premium 24x7 Support also includes:
Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.
Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.
If a customer purchases one of the selected Trend Micro products during the Black Friday & Cyber Monday for a Limited Time Online Shopping Frenzy campaign,
12-Month Subscription:
Your subscription will be extended for three months if the purchased subscription is one of the 12-month product (see Promoted products during the campaign), your total subscription period will be 15 months once extended.
24-Month Subscription:
Your subscription will be extended for twelve months if the purchased subscription is one of the 24-month product that is listed below, your total subscription period will be 36 months once extended.
You complimentary subscription extension will be added to your account within 30 days after the purchase.
You can check your subscription status anytime in My Account.
Promoted products during the campaign:
Trend Micro Internet Security 2019, Trend Micro Antivirus for Mac 2019, Trend Micro Maximum Security 2019, Trend Micro Maximum Security for Mac 2019, Trend Micro Premium Security 2019, Trend Micro Premium Security 2019 + IT Helpdesk.
WiFi Protection for PC, Mac, Android™ and iOS Devices
Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.
Features of WiFi Protection include:
Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
Encrypts communication when using WiFi
Web Threat Protection can protect you from malicious websites, online fraud or scam
Trend Micro WiFi Protection does not track your location or your online activity
When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled
If a customer purchases one of the selected Trend Micro products during the Massive Savings campaign,
1-year Subscription:
Your subscription will be extended for three months if the purchased subscription is one of the 1-year products (see Promoted products during the campaign), your total subscription period will be 15 months once extended.
2-Year Subscription:
Your subscription will be extended for twelve months if the purchased subscription is one of the 2-year products that is listed below, your total subscription period will be 36 months once extended.
You complimentary subscription extension will be added to your account within 30 days after the purchase.
You can check your subscription status anytime in My Account.
Promoted products during the campaign:
Trend Micro Internet Security 2019, Trend Micro Antivirus for Mac 2019, Trend Micro Maximum Security 2019, Trend Micro Maximum Security for Mac 2019, Trend Micro Premium Security 2019, Trend Micro Premium Security 2019 + IT Helpdesk.
Trend Micro would like to alert customers and the general public that there are sophisticated tech scams targeting our users. These scammers impersonate us online and scam our customers.
Trend Micro is not affiliated in any way with these tech scam companies. Trend Micro support is free to all our customers. We will never cold call you or demand money from you. To ensure that your transaction is secure, only purchase our products through our official site or authorised resellers.
Add WiFi Protection to secure your data Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers.
Automatically protects connections on unsafe public Wi-Fi networks
Banking grade encryption to keep your data safe from cybercriminals and snooping ISPs
Add WiFi Protection to secure your data Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers.
Automatically protects connections on unsafe public Wi-Fi networks
Banking grade encryption to keep your data safe from cybercriminals and snooping ISPs
Add WiFi Protection to secure your data Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers.
Automatically protects connections on unsafe public Wi-Fi networks
Banking grade encryption to keep your data safe from cybercriminals and snooping ISPs
Thirty years of vast experience and innovation guarantees only the best protection from Trend Micro.
Award-winning Protection
Since 2003, we have continued to receive awards for our products - representing our ongoing commitment in providing high quality solutions.
Trusted by Millions
Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.
100% Money Back Guarantee
When you purchase through the Trend Micro online shop, you will receive an unconditional 30-day money back satisfaction guarantee.
Antivirus for Mac features:
Trend Micro Antivirus for Mac provides essential protection for your peace of mind. Our new feature, Folder Shield, will protect your files in the event of a ransomware attack. It also protects against spam, viruses, malware, and other online threats.
Antivirus for Mac also enables you to manage your social networking privacy settings.
Protect your computer and data from viruses, ransomware, and spyware by identifying malicious websites, emails, social networks, and instant messages.
Protects your email
Ensures scams do not take over your inbox
Stop web threats
Stop ransomware and other threats before they reach you
Safeguard your privacy
Prohibits unauthorised use of your camera and microphone
Browse safely
Block dangerous websites that can steal personal data
Stop viruses
Prevents malicious software attacks
Trend Micro Security:
• 30 years of industry leadership and security software expertise
• Effective protection against new and rapidly evolving threats
• Advanced anti-ransomware technology so your files won’t be held hostage
• Uses “early-warning” data collected from millions of global sensors to stop threats before they can reach you and your family
• Blocks 250+ million threats everyday!2
2 Using the Trend Micro Smart Protection technology
Mac OS X® version 10.14 "Mojave" (10.14 or higher)
Mac OS X® version 10.13 "High Sierra" (10.13 or higher)
Mac OS X® version 10.12 "Sierra" (10.12 or higher)
Memory: 2GB
Disc space: 1.5GB
Web Browsers:
Apple® Safari® 10.0 or higher
Mozilla® Firefox® (The newest version and the most recent previous version of Mozilla Firefox)
Google Chrome® (The newest version and the most recent previous version of Google Chrome)
Internet Connection
Broadband or equivalent high speed connection is highly recommended.
Who is Trend Micro?
Trend Micro is an industry leader with 30 years of experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, and online banking threats by using advanced artificial intelligence. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.
Need help installing your software? You can view our online tutorials to help get you up and running; or if you'd prefer to contact us, you can chat, email, or call one of our technical support engineers.
