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With Premium Installation, Trend Micro experts will remotely install your copy of Trend Micro Security software, while also applying the best settings to ensure robust security.

  • Trend Micro experts will install your security product remotely.
  • Application of recommended Trend Micro software settings to your system.

Customer Prerequisites: A current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7, Windows Vista, Mac OS X 10.12 (Sierra), Mac OS X 10.11 or higher (El Capitan), Mac OS X 10.10 or higher (Yosemite); a high-speed internet connection; 512MB RAM (minimum, 1GB recommended).

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!
Premium 24x7 Support also includes:

  • Virus and Spyware Removal Service (NZ$48.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.
  • Security Health Check Service (NZ$39.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

Customer Prerequisites: A current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7 or Vista; High-speed Internet connection; and 512 RAM minimum (1GB recommended).

Check your system for exposure to all types of threats and apply the right settings to ensure robust security.

  • Determines your system's exposure to all types of threats.
  • Configuration of your anti-virus and anti-spyware software settings.
  • Application of proper system settings to improve the security of your identity and digital information.
  • Verification and application of the latest critical Microsoft Windows updates.
  • Good for one (1) PC only.

Customer Prerequisites: A current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7 or Vista; High-speed Internet connection; and 512 RAM minimum (1GB recommended).

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

IT Helpdesk services include:

  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® Support - including Windows 11 Upgrade
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer's licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a “best efforts” basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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In the meantime, take a look at our security products below:
Choose the Perfect Security Plan for You
12 Months
24 Months
 
Basic
Trend Micro™
Maximum Security

Comprehensive online security and antivirus protection

NZ$49.00
Normally $69.95 SAVE $20.95
Subscribe
Features
    Top Features
  • Secures PC, Mac, and Mobile devices
  • Antivirus, malware, ransomware, & spyware protection
  • Keeps children safe online
  • Protects webmail from scams and phishing attacks
  • Secures online banking and shopping
  • Secures privacy on social media
  • Pauses notifications during gaming
  • NEW! Protects AI applications from tampering and abuse
    Top Features
  • Secures PC, Mac, and Mobile devices
  • Antivirus, malware, ransomware, & spyware protection
  • Keeps children safe online
  • Protects webmail from scams and phishing attacks
  • Secures online banking and shopping
  • Secures privacy on social media
  • Pauses notifications during gaming
  • NEW! Protects AI applications from tampering and abuse
 
Better
Trend Micro™
Maximum Security Plus NEW!

Upgraded version of Maximum Security complete with VPN and CleanerPro

NZ$79.00
Normally $99.95 SAVE $20.95
Subscribe
Features
    Top Features
  • Secures PC, Mac, and Mobile devices
  • Antivirus, malware, ransomware, & spyware protection
  • Keeps children safe online
  • Protects webmail from scams and phishing attacks
  • Secures online banking and shopping
  • Secures privacy on social media
  • Pauses notifications during gaming
  • NEW! Protects AI applications from tampering and abuse
    • Also Includes
  • Secure VPN to protect your privacy
  • All-in-one disc cleaning manager
    Top Features
  • Secures PC, Mac, and Mobile devices
  • Antivirus, malware, ransomware, & spyware protection
  • Keeps children safe online
  • Protects webmail from scams and phishing attacks
  • Secures online banking and shopping
  • Secures privacy on social media
  • Pauses notifications during gaming
  • NEW! Protects AI applications from tampering and abuse
    • Also Includes
  • Secure VPN to protect your privacy
  • All-in-one disc cleaning manager
Recommended
Best
Trend Micro™
Security Suite Pro NEW!

Trusted security software with secure VPN/WiFi protection & identity theft protection

NZ$59.00
Normally $149.95 SAVE $90.95
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Features
 
Exceptional
Trend Micro™
Security Suite Pro Plus NEW!

Advanced multi-devices antivirus, anti-scam software, VPN and identity theft protection

NZ$99.00
Normally $169.95 SAVE $70.95
Subscribe
Features
Easy Steps
How It Works
  • Select Product

    Selecting the right product for your online protection. Tailored to meet your specific needs.

  • Choose Plan

    Choose your plan that reflects how many devices and how long you want to protect.

  • Login/Register

    Take the first step towards a more secured digital life and peace of mind by registering today.

  • Make Payment

    We offer a variety of secure payment methods to make your payment process convenient and hassle-free.

Why Buy from the Official Trend Micro Store?
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Latest Products & Offers

Get the latest deals across our entire range of security products for all your internet-connected devices.

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Simple & Easy

Buying online is only a few clicks away. If you require help, our online support is available 24x7 via email or chat.

100% Money Back Guarantee with Trend Micro Security Icon
Total Peace of Mind

Stay continuously protected with the latest version and automatic renewal on checkout — removing the hassle of renewing manually every year.

Why do you need Trend Micro Antivirus?
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Award-Winning Protection

Trend Micro has the highest quality solutions and the best security protection, as recognised through awards by independent tester AV-Test since 2003.

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Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

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35 Years of Innovation

Thirty years of experience and innovation guarantees only the best internet security and antivirus protection.

100% Money Back Guarantee with Trend Micro Security Icon
100% Money Back Guarantee

Enjoy a 30-day money-back satisfaction guarantee when you purchase through the Trend Micro online shop.

Trend Micro Security Products Customer Reviews
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Questions and Answers

Frequently Asked Questions

Are antivirus programs necessary? Why are they important?

Yes, antivirus programs are necessary because they keep your computer safe from viruses and other malicious software. These programs are essential because they protect your data, keep personal information safe, and keep your gadget healthy overall. Your computer is open to many internet threats if you don't have antivirus software. This puts your privacy, data, and system performance at risk. Antivirus programs give users trust and peace of mind while they use their devices and browse the internet.

What is the difference between antivirus and internet security?

Antivirus and internet security are two levels of protection for your computer. Antivirus focuses on scanning and removing viruses and malware from your files and programs. It's like a digital detective that identifies and eliminates harmful software.

On the other hand, internet security offers a broader shield. It not only includes antivirus features but also safeguards you while you're online, protecting against threats like phishing attacks and malicious websites.

So, while antivirus keeps your computer safe from local threats, internet security ensures a safer overall online experience by defending against various dangers you might encounter while browsing the internet or using online services.

Which antivirus software is right for me?

Choosing the right antivirus software depends on your lifestyle and devices. If you use several devices across different platforms and live an active online lifestyle, you'll want antivirus software that provides complete protection while adapting to your changing needs. Consider features such as real-time scanning, web security, and device compatibility. Ultimately, the ideal antivirus for you aligns with your specific lifestyle and device requirements, providing effective security without causing disruptions.

How does antivirus software work?

Antivirus software protects your machine from harmful digital threats. It checks all of your applications and files for “bad” code that could damage your device. The program finds malicious software like viruses and malware and removes it using a database of known threats. Additionally, it has the ability to detect and prevent malicious software activity by keeping an eye out for any unusual activity. If you update your antivirus software often, it will be aware of new risks and be better able to protect your computer from them while you use it for things like web browsing and opening files.

Do mobile devices need antivirus protection?

Yes, antivirus software protects mobile devices such as smartphones and tablets. Although these devices appear to be less vulnerable than computers, they are nonetheless susceptible to malware, phishing attempts, and other online risks. Antivirus software for mobile devices protects your personal information, such as passwords and sensitive data, against dangerous apps and websites. Regularly upgrading your mobile device's antivirus program provides a proactive defense against evolving threats, resulting in a safer and more secure user experience.

How does Trend Micro antivirus secure my devices?

Trend Micro antivirus safeguards your devices through advanced threat detection, real-time protection, and analysis to identify emerging threats. Leveraging cloud-based security and web reputation services, it blocks malicious websites and scans email content, offering comprehensive defense against malware and phishing attempts.

Who is Trend Micro?

Trend Micro is an industry leader in antivirus protection and internet security, with more than 30 years of security software experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, spyware, and cyber threats that could compromise your online experience. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.

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Need Support?

Need help installing your software? You can view our online tutorials to help get you up and running; or if you'd prefer to contact us, you can chat, email, or call one of our technical support engineers.

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