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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($48.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($39.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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A-List Recommended Best Protection Best Protection

#1 Award-Winning Protection

Since 2003, we have continued to receive awards for our products - representing our ongoing commitment to providing high quality solutions.

"Trend Micro Internet Security is the safest product in our test series for consumers in the category of protection."

Maik Morgenstern, CTO AV-TEST GMBH

100% Money Back Guarantee: When you purchase through the Trend Micro online shop, you receive an unconditional 30-day money back satisfaction guarantee.

Home Security Products

Select from our most popular range of products designed to safeguard you and your family from viruses, cybercriminals, identity theft, and other online threats across your devices.

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Mobile Security and Other Home Products

Learn more about our extended range of products designed to safeguard you and your family from viruses, cybercriminals, identity theft, and other online threats across your devices.

Mobile Security for Android
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Mobile Security for Android

Comprehensive protection for your Android smartphones and tablets

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Comprehensive protection for your iPhone, iPad, and iPod touch

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Technical Support Services

Learn more about our range of affordable, premium technical support services. Our computer and security experts are available 24x7 to assist you with installation and technical issues.

IT Helpdesk

The Ultimate 24x7 IT Helpdesk Bundle comes with all technical services, plus our computer and security experts are available 24x7 to assist you.

Buy From NZ$89.95 Learn More

Premium
Installation

Trend Micro experts will install your Titanium product remotely.

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Virus & Spyware Removal

We will remove all known threats found in your system and help you protect it against future infection.

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PC Security Health Check

We will check if your system has been exposed to all known online threats and apply the right settings to ensure robust security.

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PC Tune-Up

We will diagnose your PC problems and get your computer running like new.

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Who is Trend Micro?

A leading provider of Internet security software, Trend Micro has nearly 30 years of industry expertise. Delivering unique cloud-based protection, we proudly safeguard our customers from over 250 million threats per day.

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Need Support?

Need help installing your software? You can view our online tutorials to help get you up and running; or if you’d prefer to contact us, you can chat, email, or call one of our technical support engineers.

Get Support