0800 507 901 AEDT MON - FRI, 8AM - 8PM

IT Helpdesk

It’s the ultimate bundle of our favourite technical services, a cheaper and easier way to maintain your PC.

IT Helpdesk provides unlimited 24x7 remote desktop support and includes all of the following features:

  • 24x7 Emergency Assistance: A Trend Micro technician can make a "virtual house call" any time, day or night

  • IoT Support Home Network scan: A Trend Micro engineer will scan your Home Network to check if all your Internet-connected devices are secured and not leaking your personal information

  • Microsoft® support: Configuration and upgrade support for Microsoft® Windows®

  • Macintosh OS support: Configuration and upgrade support for Macintosh OS

  • Android support: Configuration and upgrade support for Android OS

  • Microsoft® Office Installation and updates: Installation and updates for Microsoft Office

  • Personal IT Help Desk: Set-up of printers, external hard drives, and other peripherals

  • Internet and Email support: Sets up your Home Network and configure peripherals. We will also assist you in creating and securing your Yahoo, Hotmail, or Gmail account.

  • Premium Installation: Our experts install and configure your Trend Micro products

  • Virus and Spyware Removal: Keeps your computer virus-free

  • PC Tune-Up: Keeps your computer running like new

  • Data Back-up: Back-up and restore your pictures, videos, music, and other files whether it’s stored in the "cloud" or in your home.

  • Advanced Diagnostics & Resolution: Identifies and recommends solutions for even the most complex technical issues

  • Security Advisor: Checks your system for vulnerabilities and applies the right settings to ensure your security

  • Remote desktop support with remote desktop support

  • Optimisation of your Facebook Settings

Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; high-speed Internet connection; and minimum 1GB memory required (2GB recommended).

Buy Now NZ$89.95 NZ$99.95

For PC:

Windows® 10 Family (32-bit or 64-bit)

  • CPU: 1 GHz
  • Memory: 32-bit: 2 GB ; 64-bit: 2 GB

Windows® 8 Family (32- or 64-bit)

  • CPU: 32-bit: 1 GHz ; 64-bit: 1 GHz
  • Memory: 32-bit: 1 GB (2 GB recommended); 64-bit: 2 GB

Windows® 7 Family (32- or 64-bit) Service Pack 1:

  • CPU: 800 MHz (1 GHz recommended)
  • Memory: 32-bit: 1 GB, 64-bit: 2GB

Web Browser:

  • Microsoft Internet Explorer® 10.0, 11.0
  • Mozilla® Firefox® latest version
  • Google Chrome™ latest version

Display:

  • High-colour display with a resolution of 800x600 pixels or above (Desktop)