Frequently Asked Questions
1. Where to fill up Cashback Form | |
Step 1: Visit https://apac-eticket.trendmicro.com/cashback/ Step 2: Enter your Serial Number, then click Submit Step 3: Fill out the needed information, then click Submit |
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2. Where can I find my Serial Number? | |
You can find it on the Order Confirmation Email with a format of 20 alphanumeric characters. Example : XEAF-1234-5678-5015-4624 |
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3. Where can I get Cashback Serial Number | |
You can find it on the Order Confirmation Email Example : T50 |
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4. How you will get your cashback claim | |
You will receive it via EFT (Electronic Funds Transfer) to the bank account you entered on the cashback form. |
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5. Check Cashback Claim status | |
NOTE: The cashback process takes 28 business days, starting from the date you submitted the cashback form. Visit our official cashback claim status website here: https://apac-eticket.trendmicro.com/cashback/view.php Enter the e-mail address you used in filing the cashback. Type the Ticket ID you see on the email you received after filing the cashback. Click the View Status button to proceed. |
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6. When is the deadline of the claim? | |
Claims can only be made within the period specified by the terms and conditions of this promotion, 30 days from the date of purchase on the order confirmation email. |
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Frequently Asked Questions