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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service ($54.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service ($54.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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0800 507 901 AEDT MON - FRI, 8AM - 8PM
Internet Security
Internet Security

RRP NZ$54.95
Save NZ$5.00






NZ$49.95



Devices
Years




Maximum Security
Maximum Security

RRP NZ$142.95
Save NZ$50.00




35% DISCOUNT

NZ$92.95



Devices
Years




Premium Security
Premium Security

RRP NZ$219.95
Save NZ$75.00




34.1% DISCOUNT

NZ$144.95



Devices
Years






Find the perfect plan for you





BASIC

MOST POPULAR

BEST VALUE


Internet Security

Internet Security


Internet Security

Maximum Security


Internet Security

Premium Security

MULTI-LAYERED DEFENCE
   Powered by XGen™ Security advanced machine learning technology
   Prevents over 250 million threats from reaching you
   Multi-layered protection against ransomware
   Blocks new threats like zero-day malware
   Improves system performance
DATA PROTECTION
   Folder Shield prevents ransomware from encrypting your files
   Scans your cloud storage (Drobox, Microsoft OneDrive, etc.)
   Includes a password manager for your online accounts
PARENTAL CONTROLS
   Limits kids' access to inappropriate websites
   Manages kids’ online reputation
   Controls which desktop apps kids have access to
PRIVACY PROTECTION
   Prevents identity theft by blocking phishing emails
   Scans privacy settings on Facebook, Google+, Twitter, and LinkedIn
   Data Theft Prevention protects your sensitive information
   Secured browser for your online shopping and banking transactions
MOBILE PROTECTION
   Protects Android and iOS devices
   Identifies data stealing apps (Android only)
   Parental Controls (iOS only)
   Finds lost or stolen devices
TECHNICAL SUPPORT OFFERING
   Free product support during business hours.
Free Product Support
Free Product Support
 
   Premium 24x7 support via phone and remote access. Expert help and advice on security problems – including Free Virus and Spyware Removal and Free Vulnerability Check Service.
 
 
Premium 24x7 Support
 

RRP NZ$54.95
SAVE $5.00



NZ$49.95

Devices
Years
BUY NOW


RRP NZ$142.95
SAVE $50.00

35% DISCOUNT

NZ$92.95

Devices
Years
BUY NOW


RRP NZ$219.95
SAVE $75.00

34.1% DISCOUNT

NZ$144.95

Devices
Years
BUY NOW

  1. Internet Security
  2. Maximum Security
  3. Premium Security
  1. Internet Security

    MULTI-LAYERED DEFENCE
    1. Powered by XGen™ Security advanced machine learning technology
    2. Prevents over 250 million threats from reaching you
    3. Multi-layered protection against ransomware
    4. Blocks new threats like zero-day malware
    5. Improves system performance
  2. DATA PROTECTION

    1. Folder Shield prevents ransomware from encrypting your files
    2. Scans your cloud storage (Drobox, Microsoft OneDrive, etc.)
    3. Includes a password manager for your online accounts
  3. PARENTAL CONTROLS

    1. Limits kids' access to inappropriate websites
    2. Manages kids’ online reputation
    3. Controls which desktop apps kids have access to
  4. PRIVACY PROTECTION

    1. Prevents identity theft by blocking phishing emails
    2. Scans privacy settings on Facebook, Google+, Twitter, and LinkedIn
    3. Data Theft Prevention protects your sensitive information
    4. Secured browser for your online shopping and banking transactions
  5. MOBILE PROTECTION

    1. Protects Android and iOS devices
    2. Identifies data stealing apps (Android only)
    3. Parental Controls (iOS only)
    4. Finds lost or stolen devices
  6. TECHNICAL SUPPORT OFFERING

    1. Free product support during business hours.
    2. Premium 24x7 support via phone and remote access. Expert help and advice on security problems – including Free Virus and Spyware Removal and Free Vulnerability Check Service.
  1. Maximum Security

    MULTI-LAYERED DEFENCE
    1. Powered by XGen™ Security advanced machine learning technology
    2. Prevents over 250 million threats from reaching you
    3. Multi-layered protection against ransomware
    4. Blocks new threats like zero-day malware
    5. Improves system performance
  2. DATA PROTECTION

    1. Folder Shield prevents ransomware from encrypting your files
    2. Scans your cloud storage (Drobox, Microsoft OneDrive, etc.)
    3. Includes a password manager for your online accounts
  3. PARENTAL CONTROLS

    1. Limits kids' access to inappropriate websites
    2. Manages kids’ online reputation
    3. Controls which desktop apps kids have access to
  4. PRIVACY PROTECTION

    1. Prevents identity theft by blocking phishing emails
    2. Scans privacy settings on Facebook, Google+, Twitter, and LinkedIn
    3. Data Theft Prevention protects your sensitive information
    4. Secured browser for your online shopping and banking transactions
  5. MOBILE PROTECTION

    1. Protects Android and iOS devices
    2. Identifies data stealing apps (Android only)
    3. Parental Controls (iOS only)
    4. Finds lost or stolen devices
  6. TECHNICAL SUPPORT OFFERING

    1. Free product support during business hours.
    2. Premium 24x7 support via phone and remote access. Expert help and advice on security problems – including Free Virus and Spyware Removal and Free Vulnerability Check Service.
  1. Premium Security

    MULTI-LAYERED DEFENCE
    1. Powered by XGen™ Security advanced machine learning technology
    2. Prevents over 250 million threats from reaching you
    3. Multi-layered protection against ransomware
    4. Blocks new threats like zero-day malware
    5. Improves system performance
  2. DATA PROTECTION

    1. Folder Shield prevents ransomware from encrypting your files
    2. Scans your cloud storage (Drobox, Microsoft OneDrive, etc.)
    3. Includes a password manager for your online accounts
  3. PARENTAL CONTROLS

    1. Limits kids' access to inappropriate websites
    2. Manages kids’ online reputation
    3. Controls which desktop apps kids have access to
  4. PRIVACY PROTECTION

    1. Prevents identity theft by blocking phishing emails
    2. Scans privacy settings on Facebook, Google+, Twitter, and LinkedIn
    3. Data Theft Prevention protects your sensitive information
    4. Secured browser for your online shopping and banking transactions
  5. MOBILE PROTECTION

    1. Protects Android and iOS devices
    2. Identifies data stealing apps (Android only)
    3. Parental Controls (iOS only)
    4. Finds lost or stolen devices
  6. TECHNICAL SUPPORT OFFERING

    1. Free product support during business hours.
    2. Premium 24x7 support via phone and remote access. Expert help and advice on security problems – including Free Virus and Spyware Removal and Free Vulnerability Check Service.



Trend Micro Offers:




Optional: Premium 24x7 Support

Trend Micro expert support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!



Protection against ever-evolving threats

Using advanced machine learning technology, Trend Micro stops ransomware so you can enjoy your digital life safely. It also safeguards you from identity theft, viruses, phishing scams, and much more. Top rated by industry experts, Trend Micro Security delivers 100% protection against web threats.



Safe Web Browsing

Trend Micro blocks dangerous links on emails, websites, and social media – ensuring you are safe and threat-free online. It also delivers safe online transactions by securing your online banking and shopping accounts.



Ransomware Protection

Your pictures, videos, and all your precious files are protected from ransomware as Trend Micro prevents unauthorised encryptions on your device. Folder Shield also provides an additional layer of defence by limiting access to files saved inside your folder.



Secure Your Online Privacy

Trend Micro determines which of your social media accounts might have vulnerabilities, stopping identity theft and leaking of your personal information. Password Manager offers quick login access to your various online accounts while also encrypting your saved passwords for even more protection.



Security For Kids

Parental Controls allows you to restrict your kids’ activities on your computer; preventing them from reaching inappropriate websites, limiting their access to certain applications, and managing their online reputation.

Optional: Premium 24x7 Support

Trend Micro expert support is a service that provides unlimited access to technical phone support
relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week.
It also offers quicker diagnosis and problem resolution by remote desktop support.
Let the experts do the job for you!

Protection against ever-evolving threats

Using advanced machine learning technology, Trend Micro stops ransomware so you can enjoy your digital life safely.
It also safeguards you from identity theft, viruses, phishing scams, and much more. Top rated by industry experts,
Trend Micro Security delivers 100% protection against web threats.

Safe Web Browsing

Trend Micro blocks dangerous links on emails, websites, and social media
– ensuring you are safe and threat-free online. It also delivers safe online transactions
by securing your online banking and shopping accounts.

Ransomware Protection

Your pictures, videos, and all your precious files are protected from ransomware as
Trend Micro prevents unauthorised encryptions on your device. Folder Shield also provides
an additional layer of defence by limiting access to files saved inside your folder.

Secure Your Online Privacy

Trend Micro determines which of your social media accounts might have
vulnerabilities, stopping identity theft and leaking of your personal information.
Password Manager offers quick login access to your various online accounts
while also encrypting your saved passwords for even more protection.

Security For Kids

Parental Controls allows you to restrict your kids’ activities on your computer;
preventing them from reaching inappropriate websites,
limiting their access to certain applications, and managing their online reputation.




Online safety guaranteed





#1 Award-Winning Protection

Since 2003, we have continued to receive awards for our products - representing our ongoing commitment to providing high quality solutions.

A-List
Recommended
Best Protection
Best Protection



100% Money Back Guarantee


When you purchase through the Trend Micro online shop, you receive an unconditional 30-day money back satisfaction guarantee.




View All Products





Customer Reviews


  • Best Protection

    "Trend Micro Internet Security is the safest product in our test series for consumers in the category of protection."

    Maik Morgenstern, CTO AV-TEST GMBH

    Best Protection



    Best Protection



  • Best Protection



    Best Protection



    Best Protection



  • Best Protection



    Best Protection



    Best Protection




Average Score
★★★★☆

4.3

View All Reviews




Powered By:



Internet Security
Internet Security

RRP NZ$54.95
Save NZ$5.00






NZ$49.95



Devices
Years




Internet Security
Maximum Security

RRP NZ$142.95
Save NZ$50.00




35% DISCOUNT

NZ$92.95



Devices
Years




Internet Security
Premium Security

RRP NZ$219.95
Save NZ$75.00




34.1% DISCOUNT

NZ$144.95



Devices
Years








Who is Trend Micro?

A leading provider of Internet security software, Trend Micro has nearly 30 years of industry expertise. Delivering unique cloud-based protection, we proudly safeguard our customers from over 250 million threats per day.

Learn More

Need Support?

Need help installing your software? You can view our online tutorials to help get you up and running; or if you’d prefer to contact us, you can chat, email, or call one of our technical support engineers.

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