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What is Premium 24x7 Support? Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you! BONUS! Premium 24x7 Support also includes: Virus and Spyware Removal Service ($69.95 value): Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system. Security Health Check Service ($49.95 value): Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.                  
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What is Trend Micro IT Helpdesk? Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access. Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting. Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.
Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.
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Home Network Scan Service Home Network Scan Service is a Trend Micro special assistance wherein our engineers will connect remotely to your device, scan your home network and check if there are any unprotected devices, hidden backdoors, or anything that could be considered susceptible to risks. After scanning, our security experts will then offer helpful advice on how we can further protect your network and devices from being unprotected such as closing open ports, securing routers, and more. Features of Home Network Scan Service include:
  • Protect devices connected to your home network
  • Smart network scanning to detect potential risks and vulnerabilities
  • Offers helpful recommendations from security experts
  • Works well with Home Network Security
 Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; High-speed Internet connection; and minimum 1GB memory required (2GB recommended).
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What is Trend Micro IT Helpdesk? Trend Micro IT Helpdesk gives you complete peace of mind through 24x7 emergency hotline access to our expert support specialists. We will provide quick diagnosis of issues, installation assistance, and problem resolution through remote desktop support and automatic priority access. IT Helpdesk services include:
  • 24x7 Technical Support & Emergency Assistance
  • Premium Installation service
  • IoT home network scan
  • Data back-up & PC Tune-up
  • Remote desktop support with a security advisor
Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.
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PC Tune-Up Trend Micro Internet Security specialists will remotely scan and diagnose PC slow-downs to restore your old PC to like-new speed. Features of PC Tune-Up include:
  • 24x7 Emergency Assistance
  • Remote desktop support
  • Trend Micro security experts
 Customer Prerequisites: a current, valid Trend Micro product licence; Windows 10, Windows 8, Windows 7; high-speed Internet connection; and minimum 1GB memory required (2GB recommended).
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Trend Micro WiFi Protection features: WiFi Protection for PC, Mac, Android™ and iOS Devices Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online. Features of WiFi Protection include:
  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
  • Encrypts communication when using WiFi
  • Web Threat Protection can protect you from malicious websites, online fraud or scam
  • Trend Micro WiFi Protection does not track your location or your online activity
  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled
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Trend Micro ID Security
ID Security Features include:
  • Dark Web Personal Data Monitor: Scours the Dark Web for your personal information, including bank account number, passport details, driver’s licence and tax numbers. It will alert you immediately if any of these are found.
  • Credit Card Checker: Find out if someone has stolen your credit card number and put it on the Dark Web.
  • Email Address Checker: See if the email addresses you use have appeared on the Dark Web due to a data breach. If found, ID Security will show which account should be fixed immediately.
  • Password Checker: ID Security can check if you have used a password currently in circulation on the Dark Web.
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BASIC UPGRADE


Antivirus+ Security


Install on 1 Device
Licence for 12 Months

NZ$49.95

$4.16 per month

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RECOMMENDED UPGRADE


Device Security Basic

Included Products:
Maximum Security
Mobile Security
ID Security
Password Manager

Install on 3 Device
Licence for 12 Months

NZ$109.00

$9.08 per month

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Terms & Conditions


COMPREHENSIVE UPGRADE


Device Security Pro

Included Products:
Maximum Security
Mobile Security
WiFi Protection
ID Security
Password Manager
24x7 technical support

Install on 3 Device
Licence for 12 Months

NZ$129.00

$10.75 per month

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Device Security Ultimate 3 Devices, 12 Months

Device Security Ultimate offers complete device and identity protection across PC, Mac, mobile phones and tablets, with complete smart device protection.

Highlights of Device Security Ultimate include:

  • Protect PCs, Macs, mobile phones and tablets
  • Antivirus, malware, ransomware, & spyware protection
  • Guard against identity theft with dark web monitoring
  • Protect and manage passwords
  • Keep children safe online
  • Secure VPN to protect your privacy
  • Bundled with Home Network Security for ultimate protection for smart devices and kids’ mobile phones and tablets

NZ$213.00
+ $99 one-off cost for Home Network Security device

Buy Now for NZ$312.00

 


Device Security Ultimate 3 Devices, 12 Months

Device Security Ultimate offers complete device and identity protection across PC, Mac, mobile phones and tablets, with complete smart device protection.
Highlights of Device Security Ultimate include:

  • Protect PCs, Macs, mobile phones and tablets
  • Antivirus, malware, ransomware, & spyware protection
  • Guard against identity theft with dark web monitoring
  • Protect and manage passwords
  • Keep children safe online
  • Secure VPN to protect your privacy
  • Bundled with Home Network Security for ultimate protection for smart devices and kids’ mobile phones and tablets


NZ$213.00
+ $99 one-off cost for Home Network Security device

Buy Now for NZ$312.00

Product Features

Our most popular range of products aimed at keeping you safe across all your devices

BASIC UPGRADE RECOMMENDED UPGRADECOMPREHENSIVE UPGRADE

Antivirus+ Security

Antivirus+ Security

Buy From NZ$49.95


Device Security Basic

Device Security Basic

Buy From NZ$109.00


Device Security Pro

Device Security Pro

Buy From NZ$129.00

Antivirus, malware, ransomware, & spyware protection

Secures PC, Mac, and mobile devices

Keeps children safe online

Protects webmail from scams and phishing attacks

Secures online banking and shopping

Secures privacy on social media

Pauses notifications during gaming

Protects and manages passwords

Guards against identity theft with Dark Web monitoring

NEW! Anti-track and Ad-blocker to stop third parties from collecting your data

Secure VPN to protect your privacy

24x7 technical support
  1. Antivirus+ Security
  2. Device Security Basic
  3. Device Security Pro

  1. Antivirus+ Security

    1. Antivirus, malware, ransomware, & spyware protection
    2. Secures PC, Mac, and mobile devices
    3. Protects webmail from scams and phishing attacks
    4. Secures online banking and shopping
    5. Keeps children safe online
    6. Secures privacy on social media
    7. Pauses notifications during gaming
    8. Protects and manages passwords
    9. Guards against identity theft with Dark Web monitoring
    10. Guards against identity theft with Dark Web monitoring
    11. Secure VPN to protect your privacy
    12. 24x7 technical support

    Buy From NZ$49.95

  1. Device Security Basic

    1. Antivirus, malware, ransomware, & spyware protection
    2. Secures PC, Mac, and mobile devices
    3. Protects webmail from scams and phishing attacks
    4. Secures online banking and shopping
    5. Keeps children safe online
    6. Secures privacy on social media
    7. Pauses notifications during gaming
    8. Protects and manages passwords
    9. Guards against identity theft with Dark Web monitoring
    10. Secure VPN to protect your privacy
    11. 24x7 technical support

    Buy From NZ$109.00

  1. Device Security Pro

    1. Antivirus, malware, ransomware, & spyware protection
    2. Secures PC, Mac, and mobile devices
    3. Protects webmail from scams and phishing attacks
    4. Secures online banking and shopping
    5. Keeps children safe online
    6. Secures privacy on social media
    7. Pauses notifications during gaming
    8. Protects and manages passwords
    9. Guards against identity theft with Dark Web monitoring
    10. Secure VPN to protect your privacy
    11. 24x7 technical support

    Premium Security

    Buy From NZ$129.00
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System Requirements

FOR PC: Supported Operating Systems:
  • Microsoft® Windows® 10 (ARM processor and Windows 10 in S Mode supported by Trend Micro Security on Microsoft Edge Add-on)
  • Microsoft® Windows® 11 (ARM processor and Windows 11 in S Mode supported by Trend Micro Security on Microsoft Edge Add-on)
  • Chrome OS 79 or higher (Chromebooks only supported by Trend Micro Security on Chrome Web Store)
Minimum Hardware Requirements:
  • 800MHz (1GHz recommended)
  • 1GB Memory (2GB Recommended)
  • 1.3 GB of available hard disk space (2.5GB Recommended)
Supported Web Browsers:
  • Google Chrome™ - 81/83
  • Mozilla Firefox® - 75/76
  • Microsoft® Internet Explorer® 11.0
  • Microsoft Edge (Next) – 81/83
  • Microsoft Edge (Original) – Up to 44
Internet Connection:
  • Broadband or equivalent high speed connection is highly recommended.
Display Screen Resolution:
  • 1024x768 or above

Web Browser:

  • Microsoft Internet Explorer 7.0, 8.0, 9.0 or 10.0, 11.0
  • Mozilla Firefox latest version
  • Google Chrome latest version

Display:

  • High-colour display with a resolution of 800x480 pixels or above (Desktop), 1024x768 or above (Windows Store), 1366x768 or above (Snap Apps)
  • PDF Reader: Any

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Trend Micro has the highest quality solutions and the best security protection, as recognised through awards by independent tester AV-Test since 2003.

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Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

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30 Years of Innovation

Thirty years of experience and innovation guarantees only the best internet security and antivirus protection.

100% Money Back Guarantee with Trend Micro Security Icon
100% Money Back Guarantee

Enjoy a 30-day money-back satisfaction guarantee when you purchase through the Trend Micro online shop.

YOUR SECURITY NEEDS. COVERED.
Trend Micro as Experienced Security Software Company Icon
30 Years of Innovation

Thirty years of experience and innovation guarantees only the best internet security and antivirus protection.

Trend Micro Antivirus Security Awards Icon
Award-winning Protection

Trend Micro provides the highest quality solutions and the best security protection, as recognised through awards by independent tester AV-Test since 2003.

Trend Micro Trustworthy Security Software Company Icon
Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

100% Money Back Guarantee with Trend Micro Security Icon
100% Money Back Guarantee

Enjoy a 30-day money-back satisfaction guarantee when you purchase through the Trend Micro online shop.